Roadside Assistance FAQ

Check for clicking or dim dashboard lights — both point to a dead battery, and a battery boost usually fixes it. If the engine cranks normally but will not start, or a boost does not help, request a tow to a mechanic.

Pull over somewhere safe and away from traffic, turn on your hazards and check whether you have a usable spare. With a spare, request flat-tire assistance. Without one, request a tow to a tire shop.

Check other doors and the trunk, and whether anyone has a spare key. If not, request car lockout help. If a child or pet is inside and could be in danger, call 911 first.

Pull over safely and turn on your hazards. Request fuel delivery and a driver brings enough gasoline to get you to the nearest station.

Make sure everyone is safe and call 911 if anyone is hurt. In Ontario, report collisions to police as required. If your car cannot be driven and it is on a city street, you can request a tow in RoadLift.

RoadLift serves city streets, parking lots and residential areas. Pickups on 400-series highways (including the 401, 403, 407 and 410) and the QEW are handled by OPP-contracted tow operators — if you break down on a highway, get to safety and call *OPP (*677) or 911.

Download the app, choose what you need, confirm your location on the map and see the price. A nearby approved driver accepts your request; you track them live, chat in the app and pay securely when the job is done.

Open the app, choose Towing, set your pickup and drop-off and answer a few questions about your vehicle. The app shows the price; confirm to send the request to nearby drivers.

As soon as a driver accepts, their location appears on the map in the app and updates live until they arrive. You can also message them in the app.

Yes. Driveways and residential streets are some of the most common pickup locations — dead batteries on cold mornings especially.

Yes. Mall, office and GO station lots are common pickup spots. Add the level or row in your request notes.

Yes. Request on their behalf and add their name and phone number so the driver can contact them.

Yes, you can schedule a service ahead of time. Scheduled bookings take a 20% deposit by card, refunded if you cancel at least 3 hours before the booked time.

RoadLift is currently available on iPhone through the App Store.

RoadLift prices start at: towing from $150, flat tire assistance from $65, car lockout from $75, fuel delivery from $55, battery boost from $60. The app shows your exact price before you confirm.

No. Your price is shown before you confirm. If no nearby driver accepts and the search widens, a travel fee of up to $40 may be added — the app always shows the updated price.

Cancelling is free until a driver accepts your request. After a driver accepts, a 10% cancellation fee applies. Scheduled bookings take a 20% deposit, refunded if you cancel at least 3 hours before the booked time and kept if you cancel later.

Pay securely in the app by card or Apple Pay (scheduled bookings are paid by card). You never pay the driver directly, and your receipt is saved in the app.

Yes. RoadLift serves city streets, parking lots and residential areas across Mississauga.

Yes. RoadLift serves city streets, parking lots and residential areas across Brampton.

RoadLift currently focuses on Mississauga and Brampton, and will add more areas as the driver network grows. Enter your location in the app to see whether help is available.